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The Work

Appeal denials, reform the system

Every day, Americans are denied the care they need. The system makes it hard to fight back. We're changing that.

A patient getting support.

The Problem

Denials are designed to go unchallenged

Insurance companies deny coverage knowing most people won't appeal. The process is confusing, time-consuming, and stacked against you. It's particularly difficult to seek recourse if you're already sick, stretched thin, or have unforgiving obligations.

Learn more about the problem
Denials each year
>200M
Across the US
People facing denials
>17%
For doctor-recommended care
Denials appealed
<1%
Most patients give up
Denials overturned
>30%
When patients do appeal
Patient using HAI's appeal tool on a laptop

Our Tools

Technology built for patients

We design human support processes and technology that make appeals accessible. Our assistive machine learning tools help us analyze your records, identify insurer obligations, and build your case. Technology that works for you, not against you.

See how we fight back

Get Involved

Help make it possible

Your donation helps patients fight back against wrongful denials and fuels the evidence we need to change the system.

  • Expert appeals team and platform
  • Secure technology infrastructure
  • Assistive ML
Donate
A patient with doctor and family member.