Our Impact
What We Have Achieved
- 96%
- overturn rate
- $856k
- overturned
- $0
- cost to patients
What We Do
Free Help With Health Insurance Denials
Our health insurance denial support is a zero cost public service for patients. We work with you to prepare thorough, documented appeals to help you fight back against denials and get the coverage you need.
We use technology to streamline our support, but are committed to using it in ways that are privacy focused and responsible. Our approach is about increasing the efficiency of experts rather than replacing them, keeping humans at the center of all we do. We never share your data, or send it to third parties without your explicit consent.
How It Works
Let's Talk
Reach out and share your insurance coverage denial situation. We'll review what you're dealing with and let you know what we'll need to help you.
We Figure Out the Best Path Forward
We'll assess your case and be upfront about how we can help.
We Build Your Case
We create strong, detailed appeals by analyzing your medical records and the rules insurance companies have to follow.
We're With You the Whole Way
We keep you on track, handle administrative headaches, join calls with you, and escalate to regulators when insurance companies violate law.
Your Story Helps Others
If you're comfortable, we can anonymize your experience to help others facing the same fight and push for real change.
Our Network
What People Face
Every Day, People Can't Access Medical Care Because of Wrongful Denials.
- Insurers benefit from people giving up.
- Health insurance appeals are hard to understand, difficult to access, and full of barriers.
- Wrongful denials are unjust, especially for those with the least capacity to fight.
- Denials Each Year
- >200M
- Across the United States
- People Facing Denials
- >17%
- For care recommended by doctor
- Denials Appealed
- <1%
- Most patients give up
- Denials Overturned
- >30%
- When appealed
- We can make the system work for us with collective power and the right tools.
Testimonials
What Our Clients Say
Most people do not have the specialized knowledge or resources required to advocate for themselves against insurance companies, but with help, I was able to do so. Without the help, I would have given up much sooner and been forced to pay for care that was medically necessary. It was profoundly reassuring to be able to get help every time something else occurred, whether it was receiving another letter from my insurer or talking to my provider, or making calls and waiting on hold. Having someone in my corner who understood what was going on and helped me organize and track the information, as well as respond with the correct tools and advocate for myself, was truly invaluable.
Camila
California
We are a nonprofit that helps patients reverse wrongful health insurance denials at no cost. We work with you to build strong, documented appeals and stay with you every step of the way: from initial review through regulatory escalation when necessary.
Yes. Our denial support is a zero-cost public service for patients. We are a 501(c)(3) nonprofit and do not charge patients for our services.
Our work is made possible through generous philanthropic grants and individual donations.
Our support is focused specifically on appealing wrongful health insurance coverage denials. We help people with both prior authorization denials and post-service denials, and we help people who are covered by all types of comprehensive health insurance, including employer sponsored private insurance, private insurance from ACA exchanges, Medicaid, Medicare, Tricare, CHIP, and GEHA plans. We are currently helping people in all medical contexts with all types of coverage denials. However, we focus on reaching those facing denials that have historically caused disproportionate harm, based on data and reports. Depending on capacity, we may need to limit the types of situations we can support. If this happens, we will temporarily restrict attention to our outreach focus areas until our capacity allows for more general support. Please refer to our intake platform to see where we currently focus.
We start by reviewing your denial situation and the documentation you have. We then assess how we can best help and build a comprehensive appeal on your behalf. We use our knowledge of insurance regulations, medical records analysis, and our specialized software to construct the strongest possible case.
Click any of the 'Get Help' buttons on this site to be directed to our intake platform. Share your denial situation, and we will review what you are dealing with and let you know what we will need to help you.
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