FAQ
Frequently Asked Questions
What does Health Access Innovation do?
We are a nonprofit that helps patients reverse wrongful health insurance denials at no cost. We work with you to build strong, documented appeals and stay with you every step of the way: from initial review through regulatory escalation when necessary.
Is your service really free?
Yes. Our denial support is a zero-cost public service for patients. We are a 501(c)(3) nonprofit and do not charge patients for our services.
What types of denials can you help with?
We help with a wide range of denial types, including denials for medical procedures, treatments, medications, emergency care, mental health services, and more. Our capacity is limited, and we restrict the exact situations we can support as a result. Please refer to our intake platform to see the medical situations we currently support.
How does the appeals process work?
We start by reviewing your denial situation and the documentation you have. We then assess how we can best help and build a comprehensive appeal on your behalf. We use our knowledge of insurance regulations, medical records analysis, and AI-assisted tools to construct the strongest possible case.
Do you use AI in your work?
Yes, we develop machine learning tools to assist our experts, but we always keep humans at the center of our work. Our AI tools help us analyze medical records, regulations, and clinical policies more efficiently, but real people review every case and make every decision. Your personally identifiable information never gets input into third-party AI systems.
How do I get started?
Click any of the 'Get Help' buttons on this site to be directed to our intake platform. Share your denial situation, and we will review what you are dealing with and let you know what we will need to help you.